Thank you for shopping at Saadhyamart.com, India’s trusted gifting and lifestyle marketplace. This detailed Order & Shipping Policy outlines how we process orders, pack them, dispatch them, ship them, track them and handle delivery across India.
This document ensures transparency, clarity and complete trust between Saadhya Mart and its customers.
⭐ SECTION 1: INTRODUCTION & PURPOSE OF THIS POLICY
At Saadhyamart.com, our primary goal is to deliver a smooth, secure and fast shopping experience. This Order & Shipping Policy explains:
- How orders are placed
- How they are verified
- How long processing takes
- How shipping works
- Our courier partners
- Tracking procedures
- Delivery guidelines
- Delays & exceptions
- What customers must know before ordering
This policy is designed to help customers fully understand how their order moves from our warehouse to their doorstep.
⭐ SECTION 2: ORDER PLACEMENT PROCESS (DETAILED WORKFLOW)
When you shop on Saadhyamart.com, here is the exact step-by-step flow your order follows:
Step 1: Browsing the Website
Customers can explore:
- Gift categories
- Occasions
- Price ranges
- Trending products
- Personalized items
- Spiritual décor
- Home accessories
All product descriptions are written to ensure full clarity.
Step 2: Adding Items to Cart
Once you like a product:
- Click “Add to Cart”
- Review the cart
- Modify quantity
- Apply available discounts
Customers can add multiple items before checkout.
Step 3: Checkout Page
On the checkout page, customers must enter:
- Full name
- Full address (no abbreviations)
- Landmark
- PIN code
- Active phone number
- Email address
- Preferred payment method
Step 4: Payment Processing
We support:
- UPI
- Credit/Debit Cards
- Net Banking
- Wallets
- Pay Later (if available)
After payment is successful, the order gets automatically recorded in our system.
Step 5: Order Confirmation
Customers receive:
- Email confirmation
- SMS confirmation
- Order summary
- Payment receipt (for prepaid orders)
⭐ SECTION 3: ORDER VERIFICATION (ENSURING SAFETY & ACCURACY)
To protect customers from fraud and ensure correct deliveries, each order goes through a verification stage.
Our system checks:
- Address correctness
- Active phone number
- Payment confirmation
- Product availability
- Duplicate or suspicious orders
If any detail appears incorrect, our team may call or SMS the customer.
Important
If the customer is unreachable for 24–48 hours, the order may be put on hold or canceled for safety.
⭐ SECTION 4: ORDER PROCESSING TIME (FULL SOP)
Order processing means:
- Picking the product
- Quality checking
- Sanitizing (if required)
- Safe packaging
- Creating shipping labels
We follow strict internal SOPs:
Processing Time for Ready Products
1–2 business days
Processing Time for Heavy/Fragile Items
2–4 business days
Processing Time for Personalized/Customized Products
3–7 business days, depending on customization.
Factors that may extend processing time:
- High festival season (Diwali, Rakhi, Valentine’s Day, New Year)
- Bulk orders
- Out-of-stock components
- Custom designs
We try our best to process orders as fast as possible while ensuring product quality and safety.
⭐ SECTION 5: PACKAGING STANDARDS (SAFE & DAMAGE-PROOF)
Packaging is one of the most important parts of shipping gifts. We use:
✔ 3–7 Layer Corrugated Boxes
✔ Bubble wrap
✔ Air padding
✔ Fragile stickers
✔ Shock-proof material
✔ Waterproof layers
✔ Thermocol (for idols & décor)
All fragile products (especially: idols, glass items, resin décor) go through premium protective layering.
⭐ SECTION 6: SHIPPING POLICY (COMPLETE DETAILS)
We deliver across PAN INDIA including:
- Metro cities
- Tier 1, Tier 2, Tier 3 cities
- Semi-urban locations
- Small towns
- Villages (where courier partners deliver)
We use trusted courier partners.
Our Courier Partners Include:
- Delhivery
- BlueDart
- Xpressbees
- Ecom Express
- Amazon Shipping
- DTDC (location based)
Each order is automatically assigned to the fastest courier partner based on PIN code.
⭐ SECTION 7: SHIPPING TIME / DELIVERY TIME
Delivery time depends on location, courier load and distance from warehouse.
Estimated Delivery TAT:
- Metro Cities: 2–5 days
- Tier 1 Cities: 3–6 days
- Tier 2 Cities: 4–7 days
- Tier 3 Cities / Villages: 5–10 days
- J&K, NE States, Andaman: 7–15 days
These are estimates and may vary based on conditions.
⭐ SECTION 8: SAME DAY SHIPPING
We may offer same-day dispatch for selected PIN codes and products.
Conditions:
- Order placed before 11 AM
- Product must be in ready stock
- Courier pickup available that day
Same-day shipping does not mean same-day delivery unless specifically mentioned.
⭐ SECTION 9: TRACKING INFORMATION
Once your order is shipped:
Customers get:
- Tracking number
- Courier partner name
- Real-time tracking link
- SMS/Email updates from courier
Tracking may take 12–24 hours to get activated after shipping label is created.
⭐ SECTION 10: DELIVERY ATTEMPTS (HOW COURIER WORKS)
Courier partners usually make 3 attempts.
Delivery may fail if:
- Customer not at home
- Phone switched off
- Incorrect address
- Wrong PIN code
- Access denied (e.g., societies with rules)
- Doorbell not working
Failed delivery orders may be returned to warehouse.
⭐ SECTION 11: SHIPPING CHARGES
Shipping charges depend on:
- Weight
- Dimension
- Distance
- Courier partner
- Order value
- Active offers
Some orders may have Free Shipping, depending on promotions.
⭐ SECTION 12: RETURN TO ORIGIN (RTO) POLICY
RTO means the order returns back to us because delivery failed.
RTO Reasons:
- Customer unavailable
- Wrong address
- Customer refused
- COD payment unavailable
- Courier unable to contact customer
If RTO happens:
- Prepaid customers get refund minus shipping charges
- COD customers are blocked for future COD orders (if misuse is detected)
⭐ SECTION 13: DAMAGE DURING SHIPPING
We follow best packaging practices, but rare damages may happen due to mishandling by courier.
If customer receives a damaged product:
- Inform us within 24 hours
- Share unboxing video
- Share product images
- Share packaging images
Based on evidence, we may provide:
- Replacement
- Exchange
- Refund (if replacement unavailable)
Without an unboxing video, damage claims are hard to verify.
⭐ SECTION 14: LOST SHIPMENTS
If an order gets lost in transit:
- Courier investigates for 5–15 days
- If confirmed lost → full refund or replacement
We take responsibility for such cases.
⭐ SECTION 15: CUSTOM DELIVERY REQUESTS
We try to accommodate:
- Add-on gift notes
- Delivery instructions
- Request to hide invoice (for gifting)
However, we cannot guarantee:
- Specific delivery time
- Delivery at night
- Delivery at early morning
- Delivery on festival days (courier holiday)
⭐ SECTION 16: INTERNATIONAL SHIPPING
Currently, Saadhyamart.com delivers only within India.
International shipping may be added in future.
⭐ SECTION 17: COD (CASH ON DELIVERY) POLICY
COD is available on selected PIN codes.
COD Orders may require:
- OTP verification
- Address confirmation call
If customer refuses COD at the doorstep, future COD facility may be blocked.
⭐ SECTION 18: COURIER DELAYS (UNCONTROLLABLE)
Courier delays can happen due to:
- Traffic
- Weather conditions
- Festivals
- Curfews
- Strikes
- Remote areas
- Government restrictions
Such delays are beyond Saadhya Mart’s control.
⭐ SECTION 19: PACKAGING VIDEO & WEIGHT VERIFICATION
Saadhya Mart records packaging videos for high-value products.
This helps in:
- Fraud prevention
- Damage claim verification
- Wrong product claim checks
We also note:
- Final package weight
- Shipping label
- Courier handover scan
⭐ SECTION 20: CUSTOMER RESPONSIBILITIES
Customers must:
- Provide correct address
- Keep phone reachable
- Be available for delivery
- Track their order regularly
- Receive product personally or ensure someone is available
Failure to do so may result in delivery issues.
⭐ SECTION 21: ADDRESS CHANGE AFTER ORDER
Address change requests after placing the order:
- Allowed before shipping
- Not possible after shipping
- May delay delivery if modified
⭐ SECTION 22: MULTI-PRODUCT ORDER SHIPPING
Multiple products in same order may be shipped:
- In one parcel
- In multiple parcels (if stock is from different warehouses)
Tracking details will be provided for all parcels.
⭐ SECTION 23: ORDER HOLD POLICY
Orders may be put on hold if:
- Payment verification pending
- Customer unreachable
- Address incomplete
- Identity mismatch in high-value orders
Orders resume once issue is resolved.
⭐ SECTION 24: HOLIDAY SHIPPING POLICY
Courier partners may not operate on:
- National holidays
- Festival holidays
- Sundays (some locations)
This may extend delivery dates.
⭐ SECTION 25: ORDER CANCELLATION AFTER SHIPPING
Once shipped:
❌ Orders cannot be cancelled
❌ Courier cannot stop the parcel
❌ Customer cannot request color/model change
Only option is to follow Return/Refund Policy (if eligible).
⭐ SECTION 26: FORCE MAJEURE
Saadhya Mart is not liable for delays caused by:
- Floods
- Earthquakes
- Pandemic
- Lockdown
- Political unrest
- War
- Transport shutdown
- Government restrictions
⭐ SECTION 27: DISPUTE HANDLING
In case of order-related disputes:
- Contact Support
- Provide required evidence
- We investigate
- We provide resolution within 7–10 days
If unresolved, disputes fall under Jaipur, Rajasthan jurisdiction.
⭐ SECTION 28: CONTACT INFORMATION
For shipping, delivery or tracking-related queries:
📧 Email: support@saadhyamart.com
🌐 Website: Saadhyamart.com
🕒 Working Hours: Mon–Sat (10 AM – 6 PM)