“Looking for help? Browse our most commonly asked questions (FAQ ) about ordering, shipping, payments, customization, returns, and more. SaadhyaMart is here to make your gifting experience fast and hassle-free.”
1. What is SaadhyaMart?
Saadhya Mart is an online gifting store offering premium gifts, idols, customized products, décor items, Stationery, Art & Crafts and return gifts for all occasions.
2. Are all products quality checked?
Yes, every product is checked for quality before packing and dispatch.
3. Do you provide Cash on Delivery (COD)?
Yes, COD is available on selected PIN codes. You can check eligibility at checkout.
4. How long does delivery take?
Usually 3–7 business days depending on your location.
5. How can I track my order?
Use our Track Your Order page and enter your Order ID or Tracking ID along with your mobile number.
6. What if I receive a damaged or defective product?
Share unboxing video and images within 24–48 hours. We provide free replacement or refund.
7. Do you offer customized gifts?
Yes, we offer personalized cushions, acrylic gifts, photo frames, name gifts, and many more custom products.
8. Can I cancel my order?
Orders can be cancelled before they are shipped. Customized orders cannot be cancelled after processing.
9. Do you provide gift wrapping?
Yes, premium gift wrapping and a message card are available at checkout.
10. Can I place bulk orders for events?
Absolutely! We accept bulk orders for birthdays, corporates, schools, weddings, and return gifts.
11. What payment methods do you support?
UPI, Debit/Credit cards, Net Banking, Wallets, and Cash on Delivery (where eligible).
12. Do you ship internationally?
Currently, we deliver only within India.
13. What if I receive the wrong product?
If a wrong product is received, we will replace it at no cost.
14. Are the product materials genuine?
Material details are clearly mentioned in the product description (e.g., resin, metal, wood, acrylic).
15. How secure are my payments?
All payments are processed through a highly secure and encrypted payment gateway.
16. Can I send a surprise gift without an invoice inside?
Yes! Select the “Gift Order” option and the invoice will not be included in the package.
17. Do you offer same-day or express delivery?
Currently, express delivery is available in select locations. Same-day delivery is not available yet.
18. How do I know if a product is in stock?
The product page will show availability. If it is out of stock, an alert will appear.
19. Can I change my shipping address after placing the order?
Yes, if the order hasn’t shipped yet. Contact us immediately.
20. What is your return policy?
Returns are accepted only in case of damaged, defective, or wrong products.
21. Are customized products returnable?
Customized products are not eligible for return unless damaged or incorrect.
22. How do I upload photos for personalized gifts?
Upload photos directly on the product page or send them through WhatsApp after ordering.
23. Can I get a preview before finalizing my custom order?
Yes. We share a digital preview for approval before dispatch.
24. Do you provide customer support?
Yes, support is available via WhatsApp, email, and phone during working hours.
25. Can I order without creating an account?
Yes, guest checkout is available.
26. Do you offer any discounts or coupon codes?
Yes, seasonal discounts and coupon codes are available. Check the homepage or offers page.
27. What are return gift options available?
We provide toys, mini stationery, mini décor, personalized items, and budget-friendly return gifts.
28. Will the product color be exactly the same as shown?
Most products match the displayed images, but minor variations may occur due to lighting.
29. Can I schedule a delivery for a specific date?
Currently, exact date scheduling is not available, but we try to deliver within the estimated window.
30. Are the idols handmade?
Many idols are handcrafted. Details are mentioned in the product description.
31. What if the courier doesn't deliver to my address?
We will reship your order with an alternative courier partner or process a refund if necessary.
32. How do I apply a coupon?
Enter your coupon code on the checkout page before completing payment.
33. Do you offer corporate gifting?
Yes, we offer corporate gift hampers, customized branding, and bulk pricing.
34. Will I receive a confirmation message after ordering?
Yes, you will receive confirmation via SMS and email.
35. What if I entered the wrong phone number or email?
Contact support immediately to update your details.
36. Is COD available for customized products?
Generally, COD is not available for custom orders. Prepaid payment is required.
37. How are fragile items packed?
Fragile items (idols, décor pieces, frames) are packed with thick bubble wrap, foam, and strong boxes.
38. Can I reorder a previously purchased product?
Yes, if it is still in stock. You can check order history or search by product name.
39. Do you provide GST invoices?
Yes, GST invoices are available on request for corporate or bulk orders.
40. How can I contact SaadhyaMart?
You can reach us through:
WhatsApp
Email
Contact Form on website
Social Media pages
Welcome to the SaadhyaMart Frequently Asked Questions (FAQ) page — your one-stop guide to quick answers about orders, delivery, payments, returns, customized gifts, and more. We understand that online gifting should be simple, fast, and worry-free, so we’ve created this help section to make your shopping experience smoother and more enjoyable.
At SaadhyaMart, we offer premium gifts, personalized products, idols, décor items, and return gifts for every occasion. This FAQ page is designed to help you resolve common queries such as order tracking, COD availability, delivery timelines, bulk orders, customization process, damaged product support, and other important information related to your purchase.
Whether you’re shopping for birthdays, anniversaries, festivals, weddings, or corporate events, SaadhyaMart ensures secure payments, fast delivery, quality-checked products, and excellent customer support. If your question isn’t listed here, feel free to contact us through WhatsApp, email, or our support form — we’re always ready to help you find the perfect gift.