At Saadhyamart.com, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
A. Personal Information
We may collect the following details when you create an account, place an order, or contact us:
- Full Name
- Email Address
- Mobile Number
- Billing & Shipping Address
B. Payment Information
- UPI / Credit Card / Debit Card / Net Banking details
- We do NOT store your card or banking information.
All payments are securely processed through trusted payment gateways (Razorpay, Cashfree, PayU, etc.).
C. Technical & Usage Data
- IP address
- Browser type & device details
- Pages visited on our website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information for:
- Processing and delivering your orders
- Providing shipping updates and customer support
- Improving website performance and user experience
- Personalizing recommendations and offers
- Preventing fraud and ensuring security
- Sending promotional messages or newsletters (only with your permission)
3. Cookies and Tracking Technologies
Saadhyamart.com uses cookies to:
- Enhance your browsing experience
- Remember your preferences
- Analyze website performance
You may choose to disable cookies through your browser settings. However, some features may not work properly without them.
4. Sharing of Information
We do not sell or rent your personal information to any third party.
We only share your information in the following situations:
- Courier & Logistics Partners
(e.g., Delhivery, BlueDart, Xpressbees) for delivery of your orders - Payment Gateway Providers for secure transactions
- Legal Authorities, if required by law or government regulations
5. Data Security
We use advanced security measures such as SSL encryption and secure servers to protect your data.
All payment processing is handled via PCI-DSS compliant gateways to ensure maximum safety.
6. Third-Party Websites
Our website may contain links to external sites.
We are not responsible for their privacy practices or content.
Please review their Privacy Policies separately before sharing any information.
7. Children’s Privacy
Saadhyamart.com does not knowingly collect personal information from individuals under 18 years of age.
If such data is identified, it will be deleted immediately.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your data
- Opt out of marketing communications at any time
To exercise these rights, you may contact us at the details below.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date mentioned above.
10. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact:
Email: support@saadhyamart.com
Website: www.saadhyamart.com
Hours: Monday to Saturday, 10:00 AM – 6:00 PM
11. How We Handle Your Personal Data Securely
At Saadhyamart.com, we understand that when you share your personal information with us, you place your trust in our hands. We take this responsibility extremely seriously. All personal data collected through our website is securely stored in encrypted databases. Only authorized personnel within Saadhya Mart have access to these systems, and all access is logged, monitored and protected using advanced security protocols.
In addition to encryption, our systems use layered firewalls, threat-detection tools, malware scanners and real-time monitoring software to ensure that no unauthorized entity can access your information. Our servers are hosted on secure, internationally compliant hosting environments that follow global cybersecurity standards.
12. How We Use Analytics and Tracking Tools
To improve your shopping experience, Saadhyamart.com uses analytics tools such as Google Analytics, Meta Pixel and other e-commerce performance tracking platforms. These tools help us understand:
- Which products customers browse most
- How users navigate through our website
- What problems customers face during checkout
- Which pages need improvement
These analytics insights allow us to offer better navigation, smoother checkout flow and more personalized product recommendations. All data collected for analytics is anonymized wherever possible and never linked to personally identifiable information unless necessary for website optimization.
13. Email, SMS, WhatsApp & Notification Policy
We may contact you through multiple channels to provide updates, support or offers. These include:
- Order confirmations
- Shipping and delivery updates
- Offers, new launches and sale announcements
- Customer service responses
- Password reset and account notifications
You always have the freedom to opt out of marketing messages. Each promotional email or SMS includes an “Unsubscribe” option. Once unsubscribed, you will only receive essential notifications like order updates or customer service responses.
We never share your email or phone number with advertisers or other external marketing companies.
14. Advertisements and Third-Party Integrations
Saadhyamart.com may display promotional banners, discount ads or product placements. However:
- These ads are not personalized using sensitive data
- We do NOT sell or rent any customer information to advertisers
- Any third-party scripts (e.g., Google Ads, Meta Pixel) collect only non-sensitive metrics
Our aim is to show you relevant and meaningful offers that enhance your shopping experience—not invade your privacy.
15. Payment Safety and Fraud Prevention Measures
To protect both customers and our platform from fraudulent activities, we use automated fraud-detection systems that detect suspicious patterns such as:
- Multiple failed payment attempts
- Multiple orders from different locations with the same card
- Fake shipping addresses
- Unusual order volume in a short time
If any transaction appears suspicious, our system may temporarily hold or cancel the order to prevent financial loss. We may also contact you for additional verification.
Again, your actual card or bank details are never stored with us. Our payment partners are PCI-DSS compliant, ensuring the highest level of payment security.
16. Customer Account Data & Password Protection
Your Saadhyamart.com account is protected by your login password. We strongly recommend:
- Using a unique password
- Avoiding sharing your login details with others
- Logging out after use on shared or public devices
We never ask for your password via email, phone or SMS. Any message pretending to be Saadhya Mart asking for passwords or OTPs should be treated as suspicious and reported to us immediately.
17. Data Retention Policy
We retain your personal data only for as long as it is necessary for legal, financial or operational purposes. The retention period varies depending on the type of data:
- Order Information: kept for taxation & accounting compliance (typically 5–7 years)
- User Accounts: kept until you request deletion
- Support Chats & Emails: stored for record-keeping and quality assurance
- Cookies & analytics data: stored for short durations, often 30–90 days
Once data is no longer needed, it is securely deleted from our systems.
18. Your Rights Over Your Personal Data
As a customer, you have full control over your information. You may:
✔ Request a copy of your stored data
✔ Request corrections or updates
✔ Request deletion of your account
✔ Request deletion of personal information
✔ Opt-out of marketing communication
✔ Raise concerns about privacy practices
To exercise these rights, simply email us at support@saadhyamart.com.
We typically respond within 48 business hours.
19. International Users & Data Transfer
Saadhyamart.com primarily operates within India. However, if you access our site from other countries, your information may be transferred to servers located in India. By using our website and providing your information, you consent to this data transfer.
This transfer is necessary for us to deliver seamless service regardless of your geographic location.
20. Cookies, Session Storage & Local Storage — Detailed Explanation
Our website uses three types of data storage technologies:
1. Cookies
Used for login sessions, cart items, analytics and remembering user preferences.
2. Local Storage
Helps maintain browsing data temporarily for improved shopping experience.
3. Session Storage
Resets automatically when you close the browser.
None of these technologies store sensitive personal or financial information.
21. External Links & Social Media Buttons
Our website may contain links to third-party platforms, such as:
These sites have their own privacy policies, and Saadhya Mart is not responsible for their data-handling practices. We recommend reviewing their policies before sharing any information.
22. Changes to This Extended Privacy Section
We may update or expand this extended privacy information periodically to reflect new laws, better security practices or improvements in service. Any updates will be posted on this page with the updated date.
23. Final Commitment to Your Privacy
At Saadhyamart.com, your privacy is not just a legal requirement—it is a fundamental part of our brand values. Every decision we make, every feature we launch and every process we design is created with your safety, trust and transparency in mind.
We are committed to offering a joyful, secure and trustworthy shopping experience for every customer.