Welcome to Saadhyamart.com (“we”, “us”, “our”, or “Saadhya Mart”). These Terms and Conditions govern your access, browsing, purchase activity and use of all services offered on our website.
By accessing or using Saadhyamart.com, you agree to be bound by all Terms mentioned below. If you disagree with any portion of these Terms, kindly discontinue using our website immediately.
1. Introduction & Acceptance of Terms
Saadhyamart.com is an online gifting marketplace offering decorative items, spiritual idols, personalized gifts, stationery, accessories and more. These Terms apply to:
- Visitors browsing our website
- Customers placing any order
- Users creating an account
- Anyone interacting with Saadhya Mart’s digital platforms
By accepting these Terms:
✔ You confirm you are at least 18 years old, or using the website under parental supervision.
✔ You agree to follow all policies on Saadhyamart.com including Privacy Policy, Refund Policy, Shipping Policy, and others.
✔ You accept the rules, disclaimers and limitations mentioned here.
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website means acceptance of the updated Terms.
2. Definitions
To make this document clear, here are some definitions:
- Website: Saadhyamart.com, including all pages and digital assets.
- User/Customer/You: Any individual browsing or making a purchase.
- Products: All items listed for sale on Saadhyamart.com.
- Order: A purchase request made by a customer.
- Account: A registered user profile on our platform.
- Third Parties: Courier partners, payment gateways, analytics tools.
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3. Eligibility to Use Our Services
You may use Saadhyamart.com only if:
✔ You are competent under Indian law (i.e., 18 years old or above).
✔ You use accurate and real information.
✔ You are not restricted by any court or authority from making online purchases.
We reserve the right to block access for any user suspected of fraudulent or harmful activity.
4. Website Availability & Technical Errors
We strive to keep the website running smoothly, but we cannot guarantee:
- 100% uptime
- Zero technical glitches
- Uninterrupted access
We may temporarily suspend the website for:
- Server maintenance
- Security upgrades
- Bug fixing
Saadhya Mart is not responsible for any loss or inconvenience caused due to website downtime.
5. Product Information & Accuracy
We ensure accuracy in product descriptions, images, specifications and pricing. However:
- Colors may vary slightly due to lighting or screen display.
- Handcrafted products may have minor variations.
- Measurements are approximate.
- Product packaging may differ based on stock availability.
These natural variations do not qualify as defects.
6. Pricing Policy
All prices on Saadhyamart.com are final.
✔ Prices include GST wherever applicable.
✔ Prices may change without notice based on stock, supplier cost or offers.
✔ Listing errors (rare but possible) may result in order cancellation.
If a price is incorrectly displayed due to a system error, Saadhya Mart may cancel the affected order.
7. Offers, Discounts & Coupons
We occasionally run promotions. Terms for offers include:
- Coupons cannot be combined unless specified.
- Offers may be limited to specific products/cities/dates.
- Saadhya Mart can modify or withdraw offers at any time.
- Cashback or wallet credits may take time to reflect.
Misuse of coupons or fraud will result in cancellation.
8. Order Placement & Acceptance
When you place an order:
- You receive an automatic confirmation via email/SMS.
- Your order goes into verification (address, payment, availability).
- Once approved, it is packed and shipped.
We reserve the right to cancel orders due to:
- Inventory shortage
- Pricing errors
- Failed payment
- Incomplete address
- Potential fraudulent activity
You will be notified in such cases.
9. Cancellations
Customer-Initiated Cancellations:
You may cancel your order before it is shipped.
Once shipped, cancellation is not allowed.
Saadhya Mart May Cancel Orders If:
- Payment verification fails
- Incorrect or unreachable address
- Technical errors
- Product becomes unavailable
- Bulk order suspected for resale
Refunds (if applicable) are processed according to our Refund Policy.
10. Shipping Policy
✔ Shipping timelines vary by PIN code.
✔ Estimated delivery is shown during checkout.
✔ Delays may occur due to external factors:
- Festive seasons
- Weather conditions
- Courier delays
- Political strikes
- Remote locations
Once shipped, we provide tracking details.
Saadhya Mart is not liable for courier-level delays.
11. Delivery Attempts
Courier partners generally make 2–3 delivery attempts.
Delivery may fail due to:
- Customer unavailable
- Wrong address
- Non-functional phone number
- Refusal to accept the order
If delivery fails, the package may be returned to our warehouse.
Re-delivery charges may apply.
12. Return, Refund & Replacement Policy
Our complete policies are available separately.
Key points:
Eligible for Return/Replacement Only If:
- Wrong product delivered
- Damaged or defective product
- Incomplete shipment
- Received item does not match description
Not Eligible for Return:
- Personalized products
- Opened/used items
- Minor color variations
- Change of mind
Claims must be raised within 24–48 hours of delivery.
13. Payment Terms
We accept:
- UPI
- Cards (Debit/Credit)
- Net Banking
- Wallets
- Pay Later (if available)
Saadhya Mart does not store card details.
Payments are handled by secure PCI-DSS-compliant gateways.
If payment fails due to bank issues, we cannot be held responsible.
14. Fraud Monitoring & Prevention
To protect customers and our platform, we use:
- Automated fraud detection
- Address validation
- Blacklisted device/IP checks
- Order pattern analysis
Suspicious orders may be:
- Held
- Investigated
- Cancelled
Legal action may be taken for fraudulent activity.
15. User Account Responsibilities
If you create an account:
✔ Do not share your password.
✔ Update details regularly.
✔ You are responsible for all activity under your account.
Saadhya Mart may suspend accounts that:
- Provide false information
- Engage in harmful behavior
- Abuse offers
16. Intellectual Property Rights
All content on Saadhyamart.com—including:
- Text
- Logos
- Images
- Graphics
- Artwork
- Videos
- Product descriptions
- Web design
- Brand identity
—is owned by Saadhya Mart.
You are not allowed to:
- Copy
- Modify
- Distribute
- Reproduce
- Sell
any part of our content.
Violation may result in legal action.
17. Prohibited Activities
You must NOT:
❌ Hack or attempt to hack our website
❌ Use bots to place fake orders
❌ Use our content without permission
❌ Post abusive or illegal comments
❌ Interfere with website operations
❌ Impersonate others
❌ Conduct fraudulent purchases
Such behavior may result in:
- Account termination
- Legal complaint
- Civil/Criminal action
18. Third-Party Services
We work with several third parties such as:
- Payment gateways
- Courier services
- Analytics tools
- Marketing tools
We are not responsible for:
- Their policies
- Service delays
- Technical glitches
Users must read third-party terms separately.
19. Privacy & Data Protection
Your privacy is governed by our Privacy Policy.
Key points:
- We collect necessary personal and technical data
- We do not sell your data
- Payment information is secure and encrypted
- You can request data deletion
- Cookies help improve your experience
By using our website, you consent to data practices mentioned in our Privacy Policy.
20. Reviews, Comments & User Content
Users may post:
✔ Reviews
✔ Ratings
✔ Comments
✔ Images (if allowed)
But you must NOT post:
❌ Offensive content
❌ Hate speech
❌ Fake reviews
❌ Misleading information
❌ Plagiarized content
We may remove or edit content that violates rules.
21. Limitation of Liability
Saadhya Mart is not liable for:
- Damage caused by courier
- Delayed deliveries
- Technical website issues
- Product misuse
- Loss due to incorrect address
- Third-party service errors
Maximum liability is limited to the order value.
22. Indemnification
You agree to indemnify and defend Saadhya Mart against:
- Claims
- Losses
- Damages
- Penalties
- Legal costs
arising from misuse of the website or violation of these Terms.
23. Governing Law & Dispute Resolution
These Terms follow Indian laws.
In case of disputes:
- We aim to resolve them amicably
- If unresolved, the case falls under Jaipur, Rajasthan jurisdiction
You agree to the exclusive jurisdiction of Jaipur courts.
24. Communication Policy
We may contact you via:
- SMS
- Phone
- Push notifications
for:
- Order updates
- Support
- Offers
- Account-related alerts
You can opt-out of marketing messages anytime.
25. Force Majeure (Uncontrollable Events)
Saadhya Mart is not responsible for delays or failure to perform due to:
- Natural disasters
- Floods, earthquakes
- War or conflict
- Pandemic
- Lockdown
- Government restrictions
- Courier strikes
- Server failures or cyber-attacks
These are beyond our control.
26. Severability
If any clause in these Terms becomes invalid as per law, the remaining Terms stay active and enforceable.
27. Termination of Access
We may suspend or terminate your access if:
- You violate Terms
- Fraud is detected
- Legal issues arise
- Harmful activity is performed
Termination does not remove your obligation to pay dues or accept liability.
28. Entire Agreement
This document, along with:
- Privacy Policy
- Shipping Policy
- Return/Refund Policy
forms the complete agreement between you and Saadhya Mart.
29. Contact Information
For queries related to these Terms & Conditions:
📧 Email: support@saadhyamart.com
🌐 Website: www.saadhyamart.com
🕒 Working Hours: Mon–Sat (10 AM – 6 PM)